Future Talent | Foundation | Assisting with reception duties

FUTURE TALENT | FOUNDATION | ASSISTING WITH RECEPTION DUTIES

Master the art of the first impression and learn how to manage a professional, welcoming front-of-house experience.

Level: Foundation
Investment: FREE

Who is the ideal student?

• Apprentices beginning their professional salon career
• Junior assistants looking to build expertise in administrative duties
• Professionals seeking a refresh on professional communication and salon etiquette

Course Description: The reception area is the face of the salon and the starting point of every client’s journey. This 30-minute module provides the foundational skills needed to effectively assist with salon reception duties. Learn how to maintain a pristine front-of-house, master professional communication skills, and understand the daily responsibilities that keep a salon running smoothly and efficiently.

Learning Objectives: To develop the professional communication and organisational skills required to manage a salon reception area and enhance the overall client experience.

Skills Covered:

• Effective Communication: Mastering professional salon etiquette
• Front-of-House Maintenance: Keeping the reception area pristine
• Reception Duties: Managing bookings and client arrivals
• Customer Care: Delivering a warm and professional welcome

Your Instructor: L’Oréal Professionnel Product Education Teams
Global experts dedicated to nurturing future talent and professional excellence.

Learning Style: 30-Minute Online Learning (E-Learning and Downloadable Handouts)

Pre-requisites: None

Certification: Digital Participation Certificate available upon completion.