LBA |Client Retention and Loyalty | Rebecca Carr

Client Retention and Loyalty

What is this course?

Master the art of client retention strategies for hairdressers and cultivate unwavering salon loyalty with "Client Retention and Loyalty," an essential 90-minute virtual webinar from L'Oréal Business Academy, priced at £49. This vital hairdressing business growth course is designed specifically for salon professionals in the UKI aiming to build and sustain a thriving client base. Learn proven methodologies to transform first-time visitors into lifelong clients, ensuring consistent repeat bookings and fostering strong, enduring salon-client relationships.

What’s in it for me?

This comprehensive online course equips you with actionable salon client management tools and advanced salon communication techniques to significantly boost your salon's client lifetime value. You'll discover effective client loyalty programs for salons and practical methods to elevate your overall salon customer experience, directly leading to increased revenue and a more stable business. Gain the expertise to turn every interaction into an opportunity for building deep client connections and maximizing your salon's potential.

Duration Level: 90 minutes

Who is the ideal student? This virtual webinar is perfect for hairdressers, salon managers, salon owners, and any beauty professional across the UKI eager to enhance their client relationship management, increase salon profitability, and implement effective strategies to grow and maintain a strong, loyal client base.

Key Learnings:

• Implement proven client loyalty strategies to foster long-term relationships.
• Master advanced salon communication techniques for enhanced client engagement.
• Develop methods to consistently increase repeat bookings and customer frequency.
• Learn how to effectively transform first-time visitors into dedicated, lifelong clients.
• Gain tools and insights to build and maintain strong, lasting salon-client relationships.
• Understand the importance of the salon client experience in retention efforts.

Learning Style: Interactive virtual webinar classroom, featuring live online learning and direct engagement.

What do I bring? A device with stable internet access, a notebook for insights, and an eagerness to transform your client relationships and boost your salon's success.

Taught By: Rebecca Carr, in partnership with L'Oréal Business Academy.