Kérastase |Effective Communication Course
What you will learn
Kérastase | Effective Communication Course
PREREQUISITES
This 1 day interactive course will give you an understanding of how to effectively communicate at different touchpoints throughout the client journey in the hair salon to improve the customer experience. We will take you through different client profiles and how you can adapt your communication techniques based on profile types to help build customer loyalty and improve both retail and service sales.
COURSE DETAILS
Duration: 1 day
Level: Intermediate
Certification: Yes
Course Type: Face to face course
LEARNING OBJECTIVES
Learn different ways to communicate
Communication techniques
Adapting conversation based on profile
Increasing customer loyalty and business
SKILLS COVERED
Understand verbal and non-verbal communication
Colour language introduction - DISC Method
Communication at all customer journey touchpoints in hair salon
Overcoming retail objections
WHO SHOULD ATTEND
Anyone new hair salon team member wanting to learn communication techniques
Any hairdresser wanting to improve their communication skills and build confidence
WHY COMPLETE THIS KÉRASTASE EFFECTIVE COMMUNICATION COURSE?
This interactive course will enable you to understand different communication types to give you the confidence to adapt your communication style with different clients and colleagues in your hair salon, helping to create loyalty, increase retail and upsell salon services.