Principles of Consultation | Redken

Principles of Consultation 

What is this course? 

The client consultation is the cornerstone of every successful salon service. This fundamental client consultation skills webinar has been designed for salon professionals and will transform your approach to client interaction, equipping you with advanced communication techniques and diagnostic skills to truly understand your clients' needs, desires, and lifestyle. Learn how to build instant rapport, set clear expectations, and deliver personalized services that not only meet but exceed client satisfaction, fostering loyalty and increasing your service value.

What’s in it for me? 

You'll transform your client interactions, gaining the confidence and skills to ensure every client leaves delighted, leading to increased bookings and higher service revenue. Master the art of consultation to become an indispensable stylist and truly elevate your salon's reputation.

Duration Level: 

2 Hours

Who is the ideal student? 

This Foundational level class is for all Pros new to the industry or wanting to hone their consultation skills.

Key Learnings: 

• Active Listening & Observation
• Effective Questioning Techniques
• Managing Expectations & Setting Boundaries
• Building Rapport & Trust
• Handling Difficult Consultations
• Consultation for Retail Success

Learning Style: 

Online Live Webinar

What do I bring?

Notepad & Pen

Taught By: 

Redken Educator