

Welcome every client and care for every hair need with Total Texture from L’Oréal Professional Products, in collaboration with leading industry experts; Charlotte Mensah, Abigail Butler, Lisa Farrall, Claire Martin, Nicole Iroh and Subrina Kidd.
This two-part learning series begins with Season 1- The Science & Identification of Hair, focused on the foundational skills required to identify, cut, colour and style different hair textures.
Following on from this, Season 2- Coily Hair Types 4A-4C, provides guidance on the various tools, techniques and consultation tips needed to build confidence and knowledge in these hair types.
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8 Courses

Building Business with Texture with Charlotte Mensah| Total Texture | Series 2
Video
BUILDING BUSINESS WITH TEXTURE: Charlotte's Story
Listen to Charlotte Mensah from the Hair Lounge share her incredible and honest journey to becoming a successful woman in business. Charlotte talks of her experience growing up in the UK, the reason hair was her calling and the barriers she met when starting to build her brand. A truly engaging story of strength resilience and hope.
Welcome every client and care for every hair need with Total Texture from L’Oréal Professional Products, in collaboration with leading industry experts; Charlotte Mensah, Abigail Butler, Lisa Farrall, Claire Martin, Nicole Iroh, and Subrina Kidd.
This two-part learning series begins with Season 1- The Science & Identification of Hair, focused on the foundational skills required to identify, cut, colour and style different hair textures.

Growing Your Skills with Nicole Iroh| Total Texture | Series 2
Video
TOTAL TEXTURE SERIES 2: GROWING YOUR SKILLS WITH NICOLE IROH
Future-proof your career and build a versatile, inclusive professional portfolio by mastering the art of textured hair.
Level: Foundation to Intermediate
Investment: FREE
Who is the ideal student?
Course Description: In today’s industry, a truly professional skillset must cover every hair type. As part of the Total Texture series, industry leader and educator Nicole Iroh shares her personal story of recognizing the need for a more inclusive technical repertoire. This audio learning journey explores the professional "how" and "why" of expanding your skills, offering valuable tips on how to start your journey into mastering coily hair textures and why being a versatile stylist is essential for long-term success.
Learning Objectives: To understand the strategic importance of technical versatility and to identify the first steps in expanding your professional knowledge of coily and textured hair.
Skills Covered:
Your Instructor: Nicole Iroh
Renowned educator, Creative Director at Headmasters, and core member of the L’Oréal Total Texture expert team.
Learning Style: Online Audio Learning & Expert Insights
Pre-requisites: Total Texture Season 1 is recommended for foundational science knowledge.
Certification: Digital Participation Certificate available upon completion.

Know Your Tools with Abigail Butler| Total Texture | Series 2
Video
TOTAL TEXTURE SERIES 2: KNOW YOUR TOOLS WITH ABIGAIL BUTLER
Master the essential kit requirements for coily hair and learn how to select the right tools for precision styling and care.
Level: Foundation to Intermediate
Investment: FREE
Who is the ideal student?
Course Description: Equipping yourself with the correct kit is the first step toward technical excellence in textured hair. As part of the Total Texture series, award-winning specialist Abigail Butler (@msabigailbutler) guides you through the essential tools needed to work confidently with Coily Hair Types 4A–4C. Learn how to select and use specific combs, brushes, and accessories that respect the hair’s integrity while ensuring professional results in cutting, styling, and detangling.
Learning Objectives: To identify the essential tools for managing coily hair and understand their specific functions in professional detangling, sectioning, and styling.
Skills Covered:
Your Instructor: Abigail Butler @msabigailbutler
Award-winning extension specialist, salon owner, and core member of the L’Oréal Total Texture expert team.
Learning Style: Online Video & Technical Demonstration
Pre-requisites: Total Texture Season 1 is recommended for foundational science knowledge.
Certification: Digital Participation Certificate available upon completion.

Texture Equality with Lisa Farrall| Total Texture | Series 2
Video
TEXTURE EQUILITY
Big Blow Out judge and industry expert Lisa Farrall will join Monica Teodoro in this Audio learning for Total Texture Season 2. What does Texture Equality mean to Lisa? What unconscious things are we still doing today that are causing unnecessary barriers to welcome every client into our salon doors? Lisa helps us identify the simple mind shifts needed to open our salons up to potential clients that are lost because of a lack of education and knowledge on coily hair for hairdressers.
Welcome every client and care for every hair need with Total Texture from L’Oréal Professional Products, in collaboration with leading industry experts; Charlotte Mensah, Abigail Butler, Lisa Farrall, Claire Martin, Nicole Iroh, and Subrina Kidd.
This two-part learning series begins with Season 1- The Science & Identification of Hair, focused on the foundational skills required to identify, cut, colour and style different hair textures.
Following on from this, Season 2- Coily Hair Types 4A-4C, provides guidance on the various tools, techniques and consultation tips needed to build confidence and knowledge in these hair types.

The Chop with Subrina Kidd| Total Texture | Series 2
Video
TOTAL TEXTURE SERIES 2: THE CHOP WITH SUBRINA KIDD
Master the emotional and technical journey of "The Big Chop" to support your clients through their natural hair transition.
Level: Foundation to Intermediate
Investment: FREE
Who is the ideal student?
Course Description: "The Big Chop" is more than just a haircut; it is a profound emotional and physical transition. As part of the Total Texture series, join industry expert Subrina Kidd and Monica Teodoro as they discuss the journey of moving to natural coily hair. Through a real-life case study, you will gain deep insight into the thought processes and feelings clients experience before deciding on a major chop. Learn how to navigate these vital conversations with empathy while mastering the technical skills to style and finish their new, natural look.
Learning Objectives: To develop the communication skills required for transition consultations and to master the initial styling techniques for short, natural coily hair.
Skills Covered:
Your Instructor: Subrina Kidd
Renowned texture specialist, session stylist, and core member of the L’Oréal Total Texture expert team.
Learning Style: Online E-Learning & Expert Discussion
Pre-requisites: Total Texture Season 1 is recommended for foundational science knowledge.
Certification: Digital Participation Certificate available upon completion.

Total Texture Series 2: Building Trust Through Consultation
Video
TOTAL TEXTURE SERIES 2: BUILDING TRUST THROUGH CONSULTATION
Master the art of the expert consultation to build lasting trust and provide bespoke care for coily hair types (4A–4C).
Level: Foundation to Intermediate
Investment: FREE
Who is the ideal student?
Course Description: Welcome to Total Texture, an industry-leading collaboration between L’Oréal Professional Products and world-class experts including Charlotte Mensah, Abigail Butler, and Lisa Farrall. In this focused module from Season 2, we dive into the vital world of Coily Hair Types 4A–4C. Join Abigail Butler (Strictly Xtended) and Claire Martin (Gro London) as they reveal the strategic questions and diagnostic techniques needed to build a solid foundation of trust with your textured-hair clients from the moment they enter the salon.
Learning Objectives: To master the professional framework for a coily hair consultation, ensuring you can accurately identify hair needs and communicate effectively to manage expectations and results.
Skills Covered:
Your Instructor: Abigail Butler & Claire Martin
Industry-leading texture specialists and educators, part of the expert team behind the L’Oréal Total Texture programme.
Learning Style: Online Video
Pre-requisites: Total Texture Season 1 is recommended for foundational science knowledge.
Certification: Digital Participation Certificate available upon completion.

Total Texture Series 2: Embracing the Natural with Claire Martin
Video
EMBRACING THE NATURAL
Build your confidence with Claire Martin, from Gro London, as shares her top tips and go to techniques when ‘embracing the natural’. Claire explains the various steps that should be followed when working with porous hair textures and demonstrates the LOC method and the wash & go technique.
Welcome every client and care for every hair need with Total Texture from L’Oréal Professional Products, in collaboration with leading industry experts; Charlotte Mensah, Abigail Butler, Lisa Farrall, Claire Martin, Nicole Iroh, and Subrina Kidd.
This two-part learning series begins with Season 1- The Science & Identification of Hair, focused on the foundational skills required to identify, cut, colour and style different hair textures.
Following on from this, Season 2- Coily Hair Types 4A-4C, provides guidance on the various tools, techniques and consultation tips needed to build confidence and knowledge in these hair types.

Total Texture Series: The Science & Identification of all hair textures
E-Learning
TOTAL TEXTURE E-LEARNING with Charlotte Mensah
The science and identification of all hair textures
Closed Captions Available Throughout
Level: Foundation
Investment: Free
Who is the ideal student?
Course Description:
Total Texture is an online introductory course that explains the science behind why hair texture varies and how it influences different hairdressing skill sets. Led by Charlotte Mensah, Total Texture will give you the foundation knowledge to understand all textures, whether coily, curly, wavy or straight.
“If you want to be a great hairdresser it is so important to know how to work with every hair type so that anyone who walks through your door can be welcomed. Even if it is a basic service you are able to do it with confidence.” – Charlotte Mensah
Every client has a unique fingerprint of shape, diameter, density and porosity; this course will help unlock the understanding of how these elements intertwine. Then at the end of the module an expert panel discusses how texture influences skill sets. This covers care with Nicole Iroh (Headmasters Artistic Ambassador), styling with Claire Martin (Master Stylist Gro London), cutting with Dexter Dapper Johnson (Toni & Guy International Artistic Director), colouring with Paul Dennison (Technical Director Ken Picton Salon), wigs and weaves with Lisa Farrall (Found Wig London) and perm and relaxers with Charlotte herself.
Total Texture is the perfect starting place for all newcomers to the industry, stylists looking to expand their skill set or pre-training before coming to learn with us hands-on at one of the L'Oréal Academies across the United Kingdom and Ireland.
Estimated Course Length: 45 minutes
Learning Objectives:
To understand and be able to identify all hair textures. To feel confident in analysing the hair and to get an introductory understanding how that affects different skill sets.
Skills Covered:
Your Instructor: Charlotte Mensah @CharlotteMensah
Award-winning hairstylist, including three-time British Hairdressing Afro Hairdresser of the Year winner, owner of the Hair Lounge and industry leader.
Your Experts:
Nicole Iroh - Headmasters Artistic Ambassador @hairbynicoleiroh
Claire Martin - Master Stylist Gro London @clhair_
Dexter Dapper Johnson - Toni & Guy International Artistic Director @dexterdapper
Paul Dennison - Technical Director Ken Picton Salon @pauldennison
Lisa Farrall - Found Wig London @lisafarrall
Learning Style:
Online E-Learning in combination with knowledge tests
Pre-requisites:
None
Certification:
You will receive a participation certificate upon completion of your course