The Art of Communication for Junior Stylists | Lorraine Naughton | LBA

What is this course?
The Art of Communication for Junior Stylists is a course led by Lorraine Naughton for hairdressing professionals starting their salon careers. Learn essential client communication skills, including active listening, asking effective consultation questions, building rapport and using body language and voice dynamics to support a positive salon experience.

What’s in it for me?
Develop the confidence to connect with clients, understand their needs and deliver considerate, personalised service. Stronger communication can help build trust, improve consultations and support client satisfaction and rebooking.

Duration:
90 minute virtual classroom.

Who is the ideal student?
Junior stylists and early-career hairdressers who want to improve their client consultations, communication and confidence in the salon.

Key Learnings:

• Understand why human connection and communication matter in the salon.
• Listen actively and ask questions to understand each client’s needs.
• Build rapport through confident, considerate conversation.
• Use body language to support trust and a positive client experience.
• Apply voice dynamics to communicate more effectively.